Shipping policy

Every Twinkle Jewellery creation is crafted with intention, never mass-produced, never rushed.

From production to final delivery, each piece follows a considered journey designed to uphold the standard of craftsmanship that defines the atelier.

Shipping is complimentary across the UAE on all orders.

Twinkle Jewellery operates primarily on a made-to-order model. Each creation is individually produced after your order is placed to ensure exceptional finishing, precise detailing, and uncompromising quality.

Below is everything you need to know before your order arrives.

FREE DELIVERY

Complimentary shipping is offered on all Twinkle Jewellery orders across the UAE.

No minimum spend. No hidden charges.

PRODUCTION TIME

Made-to-Order Pieces

All Twinkle Jewellery creations are individually crafted upon order confirmation.

Production timelines:

7–15 business days depending on the design and stone availability.

On rare occasions, sourcing specific diamonds or gemstones may extend production timelines slightly. Should this occur, our team will notify you directly.

Please note that pieces requested in 10K or 14K gold purity may require additional production time.

Bespoke & Custom Pieces

Production timelines for bespoke creations vary based on design complexity, customization requirements, and stone sourcing. Estimated completion timelines will be communicated during consultation.

DELIVERY TIME

Once production is completed, orders are dispatched through trusted express courier partners across the UAE.

UAE Delivery Timeframes

  • Dubai: Same-day or within 4–24 hours for eligible in-stock items
  • Rest of UAE: Next business day after dispatch
  • Certain remote areas may require an additional 2–3 business days

Delivery timelines begin after production completion, not from the date of order placement.

During public holidays, festive periods, or unforeseen courier delays, timelines may extend slightly.

SHIPPING STANDARDS

Each order is presented in signature Twinkle Jewellery packaging and prepared with the same level of care as the piece itself.

All deliveries are fully tracked from dispatch to delivery.

SIGNATURE REQUIRED

All Twinkle Jewellery deliveries require a signature upon receipt.

The signed confirmation serves as proof that the parcel has been received in full and in satisfactory condition.

DAMAGE OR DELIVERY ISSUES

If your order arrives damaged or faulty, please contact our Client Care team within 48 hours of delivery.

To assist us in resolving the matter promptly, kindly include:

  • Your order number
  • Images of the item and packaging
  • A brief description of the concern

Client Care:
hello@thetwinklejewellery.com

RETURNS 

At Twinkle Jewellery, each piece is individually produced and carefully prepared upon order confirmation. While we hope every order is cherished, we understand that returns may occasionally be necessary.

Return Eligibility

  • Return requests must be submitted within 7 days of receiving the order
  • Items must remain unworn, unused, and in original condition
  • Original packaging and accompanying materials must be included
  • Customized, engraved, resized, altered, or bespoke pieces are not eligible for return

Customers are responsible for:

  • Courier charges 
  • Return shipping charges of 90 AED
  • Any charges, associated with the return shipment

Twinkle Jewellery reserves the right to decline returns that do not meet these conditions.

EXCHANGES & STORE CREDIT

Approved returns may be accommodated through:

  • Exchange toward another Twinkle Jewellery piece
  • Twinkle Jewellery store credit
- If you select cash as your preferred refund method, we will repurchase your item at a 40% deduction from the original invoice amount. You will receive a cash refund of 60% of the invoice amount, provided the refund request is made within 7 days from the invoice date. This option ensures you receive a substantial portion of your original purchase price back in cash.

- If a customer wishes to exchange a product, we will apply a 30% deduction from the invoice amount. The remaining amount can be used for acquiring a new product or obtaining a discount on another item (within 15 days from the invoice date).

- If your original payment method is bank transfer or credit card payment then we unfortunately cannot provide a refund. Instead you can get an exchange offer as explained above.


This policy aligns with standard UAE retail practices for made-to-order and high-value jewellery products. 

Our team will gladly assist.

RETURN PROCESS

To initiate a return request, please contact:

hello@thetwinklejewellery.com

Once approved, detailed return instructions will be shared by our Client Care team.

Customers are responsible for:

  • Return shipping arrangements
  • Return shipping fees
  • Any customs duties, VAT, or import charges associated with the return shipment

ADDRESS ACCURACY

Please ensure all shipping information entered at checkout is complete and accurate.

Once an order has been dispatched, delivery address modifications may not always be possible and remain subject to courier approval.

CLIENT CARE

For any shipping, delivery, bespoke, or return enquiries, our Client Care team is available to assist you.

hello@thetwinklejewellery.com